Contact Us

Contact Info

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Address

123 Wall Street, New York / NY

Phone Number

(800) 123-4567

E-mail Address

[email protected]

Working Days/Hours

Mon - Sun / 9:00AM - 8:00PM

Send Us a Message

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Frequently Asked Questions

HOLIDAY: WHAT DAYS ARE YOU OPEN?

A: We are going to be closed December 21st-January 2nd. Any shipment that is sent with an expected ETA of that window is not PSD's responsibility. Orders placed during that time will not ship until we reopen.

HOLIDAY: WHAT IS THE STATUS OF MY ORDER?

A: You can check the status of your order in your account. Friendly reminder, we do not work for USPS, UPS, or FedEx. When tracking is generated and accepted by the shipping carriers you have the same information we have and it's in their control now. If it's an NFA item, and you see the status to "Pending ATF Approval" then it's up to the ATF to approve it and out of our control. Emailing us asking the status doesn't expedite anything.

HOLIDAY: WHAT ARE THE HOLIDAY LEAD TIMES?

A: All the shop services are quoted with the lead times at the current time. This is why we encourage you to ship the quoted items as fast as possible to minimize the change in lead times quoted.

WHAT DO I NEED TO KNOW ABOUT TRACKING MY ORDER

Most orders are shipped within 24 business hours. However, there are rare occasions where an order will receive a tracking number but not ship right away. Please allow for 48 business hours for tracking to update. We don't work for the mailing services so we can only see what you see.

I PURCHASED NFA ITEMS FROM PSD, CAN WE SHOOT THEM?

A: Yes, we try to schedule some range days and demos where customers can test or shoot their pending items.

CAN YOU SHIP OUTSIDE OF THE UNITED STATES, EVEN TO AN APO?

A: No, due to ITAR we are not permitted to send restricted items overseas or to an APO. We required a United States verified address.

I AM CURRENTLY DEPLOYED, CAN YOU HOLD THE ITEMS AFTER PURCHASE?

A: Yes, we work with a lot of deployed individuals and can hold purchased items until you are back in the United States.

DO YOU WORK WITH AGENCY WIDE PURCHASES?

A: Yes, we work with agencies across the United States on larger orders and pricing. Please email us for demos, or RFI.